I. Self-help Inquiry
When you have problems, we recommend that you read our on-line help system provided in each system.

II. Frequently Asked Questions(FAQ)
If you could not find your satisfactory answer through our help and support system, we recommend that you search Frequently Asked Questions(FAQ) in accordance with the classification.

Ⅲ. Questioning
If you have not find your satisfactory answer, through the above-mentioned methods, you could ask for help through submitting questions online, our customer service would give you a clear answer for your questions.

Ⅳ. Individual Service
Here you can view the processing progress and response for the questions you submitted, and you can evaluate the degree of satisfaction for our response. Furthermore, you can lodge a complaint for your unanswered questions beyond the time of commitment.

Ⅴ. BBS Service
You can enter our BBS for exchanging with other clients for problems solving and experience sharing.

Ⅵ. Hotline Service
When you can not solve the problems through online customer service, please contact our Customer Service Center (86-757-22337888) for more advices or complaints.